000018043 - Configure Shiva Lan Rover to authenticate to an ACE/Server

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018043
Applies ToRSA ACE/Server
Microsoft Windows NT
IssueConfigure Shiva Lan Rover to authenticate to an ACE/Server
Remote user prompted twice and timing out.
CauseLan Rover has a Shiva User List server option that was checked on the security tab of Shiva config. The wrong password was used for Shiva.
Radius and Securid are both checked.
ResolutionSelect Radius or SECURID but not both.
Uncheck the Shiva User List server option, then reboot the Lan Rover.
Legacy Article ID4.0.582701.2350619

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