|Applies To||RSA ACE/Server|
Microsoft Windows NT
|Issue||Configure Shiva Lan Rover to authenticate to an ACE/Server|
Remote user prompted twice and timing out.
|Cause||Lan Rover has a Shiva User List server option that was checked on the security tab of Shiva config. The wrong password was used for Shiva.|
Radius and Securid are both checked.
|Resolution||Select Radius or SECURID but not both.|
Uncheck the Shiva User List server option, then reboot the Lan Rover.
|Legacy Article ID||4.0.582701.2350619|