Article Content
Article Number | 000021683 |
Applies To | RSA ACE/Agent 5.2 for Web RSA Authentication Agent 5.3 for Web Microsoft Windows 2000 SP4 Microsoft Windows Server 2003 RSA SecurID Software Token 3.x |
Issue | Clicking cancel to back out of an authentication puts the user in a loop in RSA ACE/Agent 5.2 for Web The user tries to cancel out of an authentication, but receives "Error 102: A field was left blank. Please try again." While the user also has a Software Token on the machine, it is impossible to get out of this cycle, because it occurs in a popup. |
Resolution | To correct this issue, install RSA Authentication Agent 5.3 for Web. |
Legacy Article ID | a24318 |