on Jun 16, 2016Article Content
| Article Number | 000021683 |
| Applies To | RSA ACE/Agent 5.2 for Web RSA Authentication Agent 5.3 for Web Microsoft Windows 2000 SP4 Microsoft Windows Server 2003 RSA SecurID Software Token 3.x |
| Issue | Clicking cancel to back out of an authentication puts the user in a loop in RSA ACE/Agent 5.2 for Web The user tries to cancel out of an authentication, but receives "Error 102: A field was left blank. Please try again." While the user also has a Software Token on the machine, it is impossible to get out of this cycle, because it occurs in a popup. |
| Resolution | To correct this issue, install RSA Authentication Agent 5.3 for Web. |
| Legacy Article ID | a24318 |