000021683 - Clicking cancel to back out of an authentication puts the user in a loop in RSA ACE/Agent 5.2 for Web

Document created by RSA Customer Support Employee on Jun 16, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021683
Applies ToRSA ACE/Agent 5.2 for Web
RSA Authentication Agent 5.3 for Web
Microsoft Windows 2000 SP4
Microsoft Windows Server 2003
RSA SecurID Software Token 3.x
IssueClicking cancel to back out of an authentication puts the user in a loop in RSA ACE/Agent 5.2 for Web
The user tries to cancel out of an authentication, but receives "Error 102: A field was left blank. Please try again." While the user also has a Software Token on the machine, it is impossible to get out of this cycle, because it occurs in a popup.
ResolutionTo correct this issue, install RSA Authentication Agent 5.3 for Web.
Legacy Article IDa24318

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