000025190 - Cleartrust dispatcher.log error: Error: messageID=-2 event_type=Internal Error internal_error=sirrus.keyserver.KeyMessageHandler$InvalidKeyRequestException: Specified client cannot be found.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025190
Applies ToRSA ClearTrust 5.5 Server
RSA ClearTrust Dispatcher
Microsoft Windows
IssueCleartrust dispatcher.log error: Error: messageID=-2,event_type=Internal Error,internal_error=sirrus.keyserver.KeyMessageHandler$InvalidKeyRequestException: Specified client cannot be found.
The Cleartrust dispatcher.log shows the error: "messageID=-2,event_type=Internal Error,internal_error=sirrus.keyserver.KeyMessageHandler$InvalidKeyRequestException: Specified client cannot be found.
CauseIn a failover environement with multiple authservers, all authservers with their unique key in keyclient.sec are not listed in the keyserver.sec file that each keyserver host uses. For more information, see the RSA ClearTrust Servers Installation and Configuration Guide.
ResolutionUsing a text editor, please review the configured keyserver.sec files for each keyserver.  You must verify that all individual aservers keyclient.sec keys are placed in the file.  This ensures that any keyserver can communicate with any of the authservers. For more information about using the RSA ClearTrust keygen utility, review the solution titled How to run KeyGen on Windows.
Legacy Article IDa35988

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