000015236 - Contents of RSA SecurID 800 (SID800) hardware token with USB not seen

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015236
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: RSA Smart Card Middleware
RSA Version/Condition:  3.0.1
  • Contents of of the RSA SecurID SecurID 800 hardware token are not seen.
  • Microsoft Windows Device Manager recognizes the SID800 properly as a smart card reader
CauseThe Aladdin Client is causing issue with the RSA SID800 and Smart Card Middleware.
ResolutionTo resolve this issue,
  • Uninstall the Aladdin Client and reinstall the RSA Smart Card Middleware
  • Check that certificate propagation is enabled.
  • Check the following registry key:

  • The Value should be Enabled (REG_DWORD) is set to 1.  By default this should be enabled. Some applications may disable it.
Legacy Article IDa46206