000024345 - Collector is running  but not collecting events

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024345
Applies ToRSA Event Explorer
socket call failed
IssueCollector is running, but not collecting events
ResolutionIn the Event Viewer logs for the collector service, the following error appears:

Socket Call Failed

This indicates that there is another application on the LC listening on port 514, or that there are extraneous folders and files in the %_ENVISION%\tmp folder. Look for other applications that could be using that port, and the only folder that should be in the %_ENVISION%\tmp directory is nuggets, the others can be removed.
Legacy Article IDa36750