|Applies To||RSA Event Explorer|
socket call failed
|Issue||Collector is running, but not collecting events|
|Resolution||In the Event Viewer logs for the collector service, the following error appears:|
Socket Call Failed
This indicates that there is another application on the LC listening on port 514, or that there are extraneous folders and files in the %_ENVISION%\tmp folder. Look for other applications that could be using that port, and the only folder that should be in the %_ENVISION%\tmp directory is nuggets, the others can be removed.
|Legacy Article ID||a36750|