000018054 - CRC errors appearing after upgrading ACE/Server

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018054
Applies ToRSA ACE/Server
Microsoft Windows NT 4.0
IssueAdministration program is displaying CRC error messages
CRC errors appearing when using Remote administration with the ACE/Server
CauseThe Remote Administration program for the ACE/Server does checks on the database integrity before allowing the administrator to make changes or view the data.
ResolutionTake the following steps:

1) Stop all ACE/Server processes.
2) Take a backup of the Ace directory.
3) Dump both sdserv and sdlog databases using the sddump utility found in the ace/prog directory.         This creates two files called sdserv.dmp and sdlog.dmp.
4) Ensure you keep a copy of the license.rec file from ace/data directory as this contains the hash key to decrypt the two dump files.
5) Uninstall the ACE/Server and install the ACE/Server again as a clean installation.
6) Run sdnewdb from the ace/prog directory to create two empty databases - Server and Log.
7) Load the dump files into the two databases using sdload found in the ace/prog directory. Ensure you check the box called 'Server dump file has a different license record'. This will use the hash key in the license.rec file to decrypt the dump files and allow the data to be loaded into the databases - Server and Log.
8) Start the ACE/Server processes.
9) Run the Administration program and check that no CRC error messages appear while doing administrative tasks to the ACE/Server.
WorkaroundACE/Server was upgraded to current release
Legacy Article ID6.0.241974.2603612

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