on Jun 16, 2016Article Content
| Article Number | 000018054 |
| Applies To | RSA ACE/Server Microsoft Windows NT 4.0 |
| Issue | Administration program is displaying CRC error messages CRC errors appearing when using Remote administration with the ACE/Server |
| Cause | The Remote Administration program for the ACE/Server does checks on the database integrity before allowing the administrator to make changes or view the data. |
| Resolution | Take the following steps: 1) Stop all ACE/Server processes. 2) Take a backup of the Ace directory. 3) Dump both sdserv and sdlog databases using the sddump utility found in the ace/prog directory. This creates two files called sdserv.dmp and sdlog.dmp. 4) Ensure you keep a copy of the license.rec file from ace/data directory as this contains the hash key to decrypt the two dump files. 5) Uninstall the ACE/Server and install the ACE/Server again as a clean installation. 6) Run sdnewdb from the ace/prog directory to create two empty databases - Server and Log. 7) Load the dump files into the two databases using sdload found in the ace/prog directory. Ensure you check the box called 'Server dump file has a different license record'. This will use the hash key in the license.rec file to decrypt the dump files and allow the data to be loaded into the databases - Server and Log. 8) Start the ACE/Server processes. 9) Run the Administration program and check that no CRC error messages appear while doing administrative tasks to the ACE/Server. |
| Workaround | ACE/Server was upgraded to current release |
| Legacy Article ID | 6.0.241974.2603612 |