000018037 - Cross Realm authentication fails with 'remote error inserting realm'.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018037
Applies ToRSA ACE/Server
IssueHow to set up Cross Realm authentication
Establishing a realm secret fails
ACE log error: "Remote error inserting realm."
CauseA realm secret cannot be established if the remote database already has the corresponding realm record. The ACE/Server administration application error is "Remote error inserting realm," but there is no log message in the remote database to indicate a problem.
ResolutionDelete the realm record from the remote database before attempting to establish the realm secret.
Legacy Article ID4.0.348180.2320367