000014085 - Date or time format error when running Quick Setup on the appliance

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014085
Applies ToSecurID Appliance 3.0
2.0/rPath Linux
Internet Explorer
IssueDuring Quick Setup Step 3, month and date may be showing reversed

The indicated fields on this page require your attention.

You must enter the date and time.


CauseThe browser does not support and/or does not switch to the en-US locale. This can be observed when using HTTP debugging tools such as LiveHTTPHeaders for Firefox or ieHTTPHeaders for Internet Explorer.
ResolutionForce the browser to include support for en-US Locale Settings.
Use Firefox and install 'Quick Locale Switcher' add-on to force the switch to en-US.
NotesThe actual error message is misleading as it should report an invalid date format.
Ensure you are using a version of Web Browser that is supported for your version of Appliance software.  Also ensure the date and time settings on the system with the web browser are correct.
Legacy Article IDa51642