000014412 - Deployment Manager installation or upgrade process fails.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014412
Applies ToVideo Card Stops the Deployment Manager Installation or Upgrade
Windows
Deployment Manager  1.3.1_rollup_3
WebExpress 1.3.1_rollup_3
IssueDeployment Manager installation or upgrade process to fail.
Resolution

On Windows, certain video cards can cause the Deployment Manager installation or upgrade process to fail. If you begin installing or upgrading Deployment Manager, and the installation process stops, use the Windows Task Manager to shut down the Deployment Manager setup.exe program, and then perform the following procedure.

Note: This procedure may vary slightly depending on the display driver you use.

  1. Click Start > Settings > Control Panel. Double-click Display.

  2. On the Settings tab, click Advanced.

  3. On the Troubleshooting tab, drag the Hardware acceleration slide to None.

  4. Click Apply.

  5. Click OK.

  6. Click OK again.

  7. Install Deployment Manager.

  8. Restore the previous Hardware acceleration setting.

Legacy Article IDa46500

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