000024706 - ctagent_configtest.exe fails with application error in RSA ClearTrust Agent 4.5 for Microsoft IIS

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024706
Applies ToRSA ClearTrust Agent 4.5 for Microsoft IIS
Microsoft Windows 2000 Advanced Server SP4
Issuectagent_configtest.exe fails with application error in RSA ClearTrust Agent 4.5 for Microsoft IIS
The ctagent_configtest.exe program intermittently produces  an "application error":

The instruction at "0x00412206" referenced memory at  "0x00000040". The memory could not be "written".

This was an intermittent problem, but occurred more frequently if CPU  activity is high.
Cause
A race condition between the startup code and shutdown code could cause the ctagent_configtest.exe to miss the status message from the agent
ResolutionThis issue has been resolved in hot fix 4.5.0.20 for RSA ClearTrust Agent 4.5 for Microsoft IIS. Contact RSA Security Customer Support to obtain this hot fix, or request the latest fix level (which is cumulative, and contains fixes from previous fix levels). Follow the instructions in the Readme file provided for proper installation.
Legacy Article IDa22152

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