000021348 - Unable to clear excluded characters from existing password policy in RSA ClearTrust 5.5.2

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000021348
Applies ToRSA ClearTrust 5.5.2 Authorization Server (AServer)
RSA ClearTrust 5.5.2 Entitlements Manager (Admin GUI)
IssueUnable to clear excluded characters from existing password policy in RSA ClearTrust 5.5.2
If you clear the excluded characters field from an existing password policy the changes are not saved
Resolution
Instead of modifying the existing password policy, create a new password policy with a blank entry for the excluded characters. A workaround is to modify the excluded characters field data directly in the backend datastore.

This issue was resolved in hotfix 5.5.2.39.  Contact RSA Customer Support and request this hotfix or the latest hotfix.
Legacy Article IDa22596

Attachments

    Outcomes