000022706 - Unable to connect from any RSA SecurID Web Express or Quick Admin for 15 minutes after failure

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000022706
Applies ToRSA ACE/Server 5.2.1
RSA ACE/Server 5.2
RSA ACE/Server Quick Admin
RSA SecurID Web Express 1.2.x
Error only occurs on Microsoft Windows
Multiple RSA SecurID Web Express or Quick Admin servers installed
IssueUnable to connect from any RSA SecurID Web Express or Quick Admin for 15 minutes after failure
Error: "Error at java.lang.illegalstateexception -- session is invalid" appears in web browser
Error: "Problem processing request: message is "Failed to connect to the ACE/Server servername.local with port = 5570. Wrong ACE/Server port number or ACE Web Admin service is down. Error code: 109"
CauseUnder certain conditions, sdcommd (the process on RSA Authentication Manager that accepts Quick Admin and Web Express connections) can get into a state where nobody can connect until the most recent connection has timed out
ResolutionThis issue is resolved in a hot fix for RSA ACE/Server 5.2.1. Contact RSA Security Customer Support to obtain hot fix B24380.
Legacy Article IDa29934