000021493 - Unable to authenticate with a username longer than 20 characters in RSA Authentication Manager 6.0

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000021493
Applies ToRSA Authentication Manager 6.0
Microsoft Windows XP Home

Microsoft Windows XP Tablet Edition
IssueUnable to authenticate with a username longer than 20 characters in RSA Authentication Manager 6.0
Cause
Microsoft Windows XP Home and Tablet edition truncate the username after 20 characters
Resolution
This is a known limitation of these operating systems. To work around the issue, define usernames containing less than 20 characters.
Legacy Article IDa23232

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