000021577 - Trying to save user in RSA ClearTrust AdminGUI gives error: '00002040: SvcErr: DSID-030508F7  problem 5003 (WILL_NOT_PERFORM)  data 0 [LDAP server is unwilling to perform]'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000021577
Applies ToRSA ClearTrust 5.5
Microsoft Active Directory
IssueTrying to save user in RSA ClearTrust AdminGUI gives error: "00002040: SvcErr: DSID-030508F7, problem 5003 (WILL_NOT_PERFORM), data 0 [LDAP server is unwilling to perform]"
Attempting to utilize the ctscUserAuxClass
CausectscUserAuxClass was added to the cleartrust.data.ldap.user.objectclass parameter in ldap.conf. This cannot be done this way with Active Directory.
Resolution

The ctscUserAuxClass must be manually added to the "User" objectclass in the Active Directory schema management. Please follow the instructions in the Installation & Configuration Guide in the section titled "Manually Adding the Auxiliary User Class in Active Directory".

The Installation & Configuration Guide may be found in documentation supplied with the software as well as online copies available in RSA SecurCare Online.

 

RSA ClearTrust 5.5.3 Servers Installation and Configuration Guide

https://knowledge.rsasecurity.com/docs/rsa_cleartrust/553/install_config.pdf

Legacy Article IDa23754

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