000022776 - Unable to authenticate to Entitlements Manager

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000022776
Applies ToRSA Access Manager 6.0
Microsoft Active Directory
RSA ClearTrust Entitlements Manager (Admin GUI)
IssueLog in to Entitlements Manager is rejected
CauseClearTrust Install document has incorrect ctscUserDN update information for install-activedirectlry.ldif file

1. Open file install-activedirectlry.ldif file

2. locate the following line: ctscUserDN: cn=Administrator,cn=Users,dc=rsasecurity,dc=com

3. Replace the above line with : ctscUserDN: cn=<valid user>,cn=Users,dc=rsasecurity,dc=com

where <valid user> is an existing user in Active Directory.

Legacy Article IDa34206