000025314 - UCF Errors with EMC Documentum and RSA Cleartrust/Access Manager

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000025314
Applies ToEMC Documentum UCF Content File Transfer
RSA Access Manager Web Agent IIS 4.7 
RSA ClearTrust Web Agent IIS Agent 4.6
BEA Weblogic proxy plug-in for Microsoft Internet Information Services (IIS) 6.0
Tomcat proxy plug-in for IIS 6.0 , AJP Connector
IssueUCF Errors with EMC Documentum and RSA Cleartrust/Access Manager
Invocation Exception from UCF
UCF client logs ISAPI plug-in proxy error on post and server response code 500.
CauseThe issue was due to faulty HTTP response headers from IIS.  The root cause of the issue lies with the plug-in and also with IIS6. It was observed that if the ClearTrust Agent removed debug code that tried to read the  "WWW-authenticate" header from the HTTP response during the "SF_NOTIFY_SEND_RESPONSE" phase of IIS, the issue disappeared.
ResolutionRSA Cleatrust 4.6 Agent for IIS - This issue has been resolved in hotfix 4.6.0.131 for the ClearTrust Agent 4.6 for IIS 6.0.  Contact RSA Customer Support and request this hotfix or the latest hotfix for the ClearTrust 4.6 Agent.
RSA Cleatrust 4.7 Agent for IIS - This issue has been resolved in hotfix 4.7.0.12 for the ClearTrust Agent 4.7 for IIS 6.0.  Contact RSA Customer Support and request this hotfix or the latest hotfix for the ClearTrust 4.7 Agent.
Legacy Article IDa35833

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