000026093 - Error: 'errSDRealmOpenDefault with (Error 21002)'; Error: 'errConnectToDBs with (Error 21006)'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026093
Applies ToRSA ACE/Server 4.1 (no longer supported as of 2-1-2004)
RSA ACE/Server 4.x (no longer supported as of 2-1-2004)
All Platforms
IssueError: "errSDRealmOpenDefault with (Error 21002)"; Error: "errConnectToDBs with (Error 21006)"
Error: errConnectToDBs with (Error 21006)
Error: open default realm failed  in admin_server with (Error 21002)
Error: The description for Event ID ( 16126 ) in Source ( SDADMIND ) could not be found. It contains the following insertion string(s):  in admin_server cannot open default realm with (Error 21002)
CauseThe above errors usually occur together when there has been a bad or corrupt installation of ACE/Server. This can occur under the following circumstances:
1) Insufficient diskspace
2) Insufficient permissions on the directories ACE/Server needs to create and/or access
3) Conflict with existing software
4) Incorrect installation
5) Incorrect patching
6) Disk errors
ResolutionIn order of severity:
1) Check permissions (please refer to the installation manual for the correct permissions required - if still in doubt please contact RSA Customer Service)
2) Create more diskspace and check disk for errors
3a) (if patching) Attempt to repatch ACE/Server
3b) (if installing) Attempt to reinstall ACE/Server
4) Uninstall unnecessary software
5) Try a completely fresh install on a new machine
WorkaroundInstalled RSA ACE/Server
Legacy Article IDa6157