on Jun 16, 2016Article Content
| Article Number | 000026011 |
| Applies To | Nortel Contivity Switch Nortel VPN Client 4.65 New PIN mode RSA SecurID Authentication |
| Issue | Unable to assign new PIN through Nortel Contivity client |
| Cause | Nortel VPN client Authentication Options --> Authentication Options --> Response only Token --> Options is set ONLY to "Use Two-Factor Authentication Token Card |
| Resolution | To correct this issue, edit Nortel VPN Client Options --> Authentication Options --> Response only Token --> Options --> Check "Use Two-Factor Authentication Token Card" and "Use Passcode Display". |
| Legacy Article ID | a17605 |