000026011 - Unable to assign new PIN through Nortel Contivity client

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000026011
Applies ToNortel Contivity Switch
Nortel VPN Client 4.65
New PIN mode
RSA SecurID Authentication
IssueUnable to assign new PIN through Nortel Contivity client
CauseNortel VPN client Authentication Options --> Authentication Options --> Response only Token --> Options is set ONLY to "Use Two-Factor Authentication Token Card
ResolutionTo correct this issue, edit Nortel VPN Client Options --> Authentication Options --> Response only Token --> Options --> Check  "Use Two-Factor Authentication Token Card" and "Use Passcode Display".
Legacy Article IDa17605

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