000026081 - Error 'master password not set' in KMS logs

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026081
Applies ToRSA Key Manager Server 2.0.x
IssueError "master password is not set" in KMS logs
java.lang.IllegalStateException: master password is not set
 at com.rsa.kms.keystore.password.DefaultPasswordAccess.getPassword(DashoA10*..:28)
 at com.rsa.kms.keystore.ssm.DefaultSsmKeyStore.c(DashoA10*..:98)
 at com.rsa.kms.keystore.ssm.DefaultSsmKeyStore.a(DashoA10*..:79)
 at com.rsa.kms.keystore.ssm.DefaultSsmKeyStore.getKey(DashoA10*..:71)
Unable to get key from RKM client
CauseMaster password was not entered after restarting Tomcat (or any other application server)
ResolutionIf you restart Tomcat or any other web application server, you MUST access /KMS using a browser to enter the Master Password. Without the Master Password, the database can't be decrypted, so it can't provide keys to applications requesting them.
Legacy Article IDa37770