000026108 - Old version of license.xml file in RSA ClearTrust 5.5

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026108
Applies ToRSA ClearTrust 5.5
IssueOld version of license.xml file in RSA ClearTrust 5.5
After installing RSA ClearTrust 5.5, starting up the dispatcher.bat displays the following in the command prompt window:

    validating license: failed, reason is: failed to match ip address

If the IP address value within the license.xml file is modified to match that machine with ClearTrust installed, starting the dispatcher.bat file shows the following:

    validating license: failed, reason is: signatureexception during license check
CauseThe version of this license.xml file is old. The new version does not have any dependency on the IP address of the machine ClearTrust is installed on.
ResolutionTo correct this issue, contact RSA Security Customer Relations Desk to obtain a new copy of the license.xml file for your environment.
Legacy Article IDa24716

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