000013008 - DLP Endpoint Enforce host hangs when opening a file

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013008
IssueDLP Endpoint Enforce host hangs when opening a file
CauseEndpoint Group Configuration for this Agent has  'Automatic Analysis of Files by Content Blade' Enabled.
ResolutionLog into the Enterprise Manager and Edit the Endpoint Group Configuration associated with this Agent and disable  'Automatic Analysis of Files by Content Blade' by unchecking the check  box. for this feature
NotesOnce the change has been made it may take some time for the configuration to propagate to all of the Endpoints.
For improved performance and stability RSA Support recommends that this feature remain disabled.
Legacy Article IDa60697

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