000021979 - Double PASSCODE prompts with Windows XP Remote Desktop when using RSA ACE/Agent 5.6 for Windows

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021979
Applies ToRSA ACE/Agent 5.6 for Windows
Microsoft Windows XP Professional
IssueDouble PASSCODE prompts with Windows XP Remote Desktop when using RSA ACE/Agent 5.6 for Windows
When a Microsoft Windows XP workstation is configured to use RSA SecurID protection of the desktop and the flag marked "Allow users to connect remotely to this computer" is enabled
CauseThis issue was isolated to a problem in the SDGINA.DLL module which runs as part of the RSA ACE/Agent 5.6 for Windows
ResolutionThis problem has been corrected in a hot fix for RSA ACE/Agent 5.6 for Windows. Contact RSA Security Customer Support and request the hot fix ID16581.

The fix comprises a replacement version of SDGINA.DLL (in a ZIP file which must be unzipped) which will replace the existing version in the %SYSTEMROOT%\system32 directory.
Legacy Article IDa25998

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