000018405 - Downloading a Virtual card.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018405
Applies ToKeon Web PassPort 1.0
Microsoft Internet Information Server (IIS) 4.0
Microsoft Windows NT SP6a
Microsoft Windows NT 4.0
IssueDownloading a Virtual card.
The user authenticates successfully, but continually gets sent back to the authentication screen.
The user authenticates successfully, receives their virtual card, but auto-enrollment fails.
ResolutionOn the LDAP tab of the Microsoft Management Console (MMC), the SearchBaseDN must be specified in the correct order and with the correct letter case. Note that this setting is replicated in 2 locations in the web server INI file. It is located under the ?[KWA-Directory]? settings with the name ?SearchBaseDN? and under the ?[CA-Enrollment]? settings with the name ?LDAPSearchBaseDN?. If the DN is incorrect in the [KWA-Directory] settings, the user will be returned to the authentication screen.  If incorrect under the [CA-Enrollment] settings, the user?s certificate enrollment will fail.
Legacy Article IDa142