000021706 - Domain field not being pre-populated when using RSA Authentication Agent 6.0

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021706
Applies ToRSA Authentication Agent 6.0 for Microsoft Windows
RSA Authentication Agent 6.0
Microsoft Windows 2000
Citrix MetaFrame
Domain Authentication

ICA Client

Local Authentication
IssueDomain field not being pre-populated when using RSA Authentication Agent 6.0
When using Citrix ICA Client with RSA Authentication Agent 6.0 Domain Authentication Client installed on a Citrix MetaFrame Server, the domain field of the login screen is not being pre-populated - it is left blank
CauseWhen RSA Authentication Agent 6.0 is installed and Citrix is installed, the credentials are successfully returned by the WlxQuery*Credentials() interfaces, but the domain is empty
ResolutionThis issue is corrected in a hot fix for RSA Authentication Agent 6.0. Please contact RSA Security Customer Support to obtain hot fix tst00042717. This fix contains a new acegina.dll file that must be installed on the machine with the Agent installed. In the event that the WlxQuery*Credentials() interfaces all fail, this fix ensures that we initialize the domain name to the value ofCachePrimaryDomain under:

    HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/Winlogin
Legacy Article IDa24618