000014450 - EMC PowerPath having trouble getting key from RSA Key Manager Appliance

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014450
Applies ToRSA Key Manager Appliance 1.6
Microsoft Windows Server 2003 SP2
EMC PowerPath
IssueEMC PowerPath having trouble getting key from RSA Key Manager Appliance
PowerPath shows error in log:

7:47:13 AM     1          SYSTEM\NT AUTHORITY   SYSTEM   C:\Program Files\EMC\PowerPath\emcp_xcryptd.exe   EMCPOWER01   Getting key by Key UUID: c9b0c7f2ed10425aa31d3662af254731   

Setup the Power path to use the Secondary RKM appliance.

From the PowerPath log, it is looking for Key UUID: c9b0c7f2ed10425bb31d3662af254731

Verified that the key exists on the Secondary RKM appliance

Get the proper error page when accessing their RKM https://rsakm02.acme.com/KMS/rpc/crow


The powerpath config guide mentions that you have to run RKM_Config.bat to reconfigure. This was not done.

ResolutionRun RKM_Config.bat to reconfigure which RKM Server the PowerPath uses to get key per PPWIN5.2EncryptionUser.pdf
Legacy Article IDa46076