000015130 - Enterprise Coordinator log Error: ICSharpCode.SharpZipLib.Zip.ZipException: Cannot find central directory

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015130
Applies ToDLP Enterprise Coordinator
IssueError: ICSharpCode.SharpZipLib.Zip.ZipException: Cannot find central directory
An example error log from the messages.log file on the Enterprise Coordinator (C:\Program Files (x86)\RSA\Discovery\EnterpriseCoordinator\messages.log):
5/3/2012 4:51 PM Error: ICSharpCode.SharpZipLib.Zip.ZipException: Cannot find central directory
    at ICSharpCode.SharpZipLib.Zip.ZipFile.ReadEntries()
   at ICSharpCode.SharpZipLib.Zip.ZipFile..ctor(String name)
   at LongArm.v6.Enterprise.Interfaces.ResultFileUtilities.GetResultFileAttributes(String resultFilePath, ResultFiles& resultType, Boolean& isAgent, Int32& groupId, Version& schemaVersion)
   at LongArm.v6.Enterprise.Interfaces.ResultsReadyEventArgs..ctor(String resultsFilePath, Boolean readContent)
   at LongArm.v6.Enterprise.Interfaces.ResultsReadyEventArgs..ctor(String resultsFilePath)
   at LongArm.v8.EnterpriseCoordinator.EnterpriseCoordinator.ThreadBuildResultPipelineQ()
CauseCorrupt zip file in one of the following folders:
C:\Program Files (x86)\RSA\Discovery\EnterpriseCoordinator\SyncTempResult
C:\Program Files (x86)\RSA\Discovery\EnterpriseCoordinator\ResultFileDrop
C:\Program Files (x86)\RSA\Discovery\EnterpriseCoordinator\ResultFileError
ResolutionShut down RSA DLP Datacenter Enterprise Coordinator service, delete corrupted zip file and restart the service.
If possible, identify just the corrupted files and delete those from the ResultFileDrop, ResultFileError and SyncTempResult folders. If this is not possible, then empty the entire contents of the folders.
Legacy Article IDa58105

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