000014899 - enVision: Veritas NetBackup is causing the NIC Windows service to stop collecting message

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000014899
Applies ToRSA enVision 4.1
IssueVeritas NetBackup

VERITAS NetBackup is causing the NIC Widows service

to stop collecting messages while NetBackup is being run.


Symptoms observed are:


- problem's intermittent - happened every few days at Air Products

- NIC 400023 messages will show a rapid decline to 0 events collected

   (only windows events were collected on this LC)

  for, say, a 40-50 minute span, then a rapid increase back to normal

- occasional, not always, winprocess.exe crashing observed in the drwtsn.log file

- event logs will show NetBackup starting at the same time the

  windows events starts the decline to 0 events collected.


The  NetBackup version was running on  LS enVision 4.1. patch 5.

Stopping NetBackup fixed the problem.
Legacy Article IDa59496