000018770 - Entering login credentials into Entitlement Manager (admingui) returns a 500 internal server error

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018770
Applies ToBEA WebLogic CR238074
RSA Access Manager 6.1
BEA WebLogic 9.0
IssueEntering login credentials into Entitlement Manager (admingui) returns a 500 internal server error

Error 500--Internal Server Error
weblogic.servlet.jsp.CompilationException: Failed to compile JSP /Home.jsp
Home.jsp:2:18: Error in "C:\Program Files\RSA\ClearTrust Servers 6.0\webapps\admingui\_admin\pageInclude\CTCommon.jspf" at line 22: The include file was not found.

<%@ include file="_admin/pageInclude/CTCommon.jspf"%>

                 ^--------------------------------^

        at weblogic.servlet.jsp.JavelinxJSPStub.compilePage(JavelinxJSPStub.java:292)
        at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:200)
        at weblogic.servlet.jsp.JspStub.prepareServlet(JspStub.java:164)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:224)
        at weblogic.servlet.internal.ServletStubImpl.onAddToMapException(ServletStubImpl.java:383)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:298)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:165)
        at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:504)
        at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:245)
        at weblogic.servlet.jsp.PageContextImpl.forward(PageContextImpl.java:148)
        at jsp_servlet.__login._jspService(__login.java:496)
        at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
        at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:214)
        at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:120)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:272)
        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:165)
        at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3022)
        at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
        at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
        at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:1925)
        at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1848)
        at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1288)
        at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
        at weblogic.work.ExecuteThread.run(ExecuteThread.java:179)

 

ResolutionA patch must be installed in WebLogic or upgrade the WebLogic server to 9.1 or later which contains the fix. Refer to CR238074 when contacting Oracle to obtain the fix.
Legacy Article IDa33716

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