000012826 - RSA NetWitness Investigator and/or Administrator won't run after initial install

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012826
Applies ToRSA NetWitness NextGen
RSA NetWitness Investigator
RSA NetWitness Administrator
IssueRSA NetWitness Investigator and/or Administrator won't run after initial install.
It has been found in some cases the Investigator and Administrator applications will not run and produces a SideBySide error with the following or similar additional information depending on the OS bit version:

Activation context generation failed for "C:\Program Files\NetWitness\NetWitness 9.0\Investigator\NwInvestigator.exe".

Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.

This can occur when loading a different NetWitness bit version on a system. To clarify, when installing NetWitness 32 bit version on a 64 bit OS or vice versa. The in bedded API in the installer does not always run at install causing this situation.
ResolutionTo fix the problem you need to navigate to the installation directory of Investigator or Administrator and run the "vcredist_x64.exe" or "vcredist_x86.exe" which ever is present depending on the base OS bit version. Once this finishes Investigator and Administrator should  start normally.
Legacy Article IDa58669