|Applies To||RSA NetWitness NextGen|
RSA NetWitness Investigator
RSA NetWitness Administrator
|Issue||RSA NetWitness Investigator and/or Administrator won't run after initial install.|
It has been found in some cases the Investigator and Administrator applications will not run and produces a SideBySide error with the following or similar additional information depending on the OS bit version:
Activation context generation failed for "C:\Program Files\NetWitness\NetWitness 9.0\Investigator\NwInvestigator.exe".
Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
This can occur when loading a different NetWitness bit version on a system. To clarify, when installing NetWitness 32 bit version on a 64 bit OS or vice versa. The in bedded API in the installer does not always run at install causing this situation.
|Resolution||To fix the problem you need to navigate to the installation directory of Investigator or Administrator and run the "vcredist_x64.exe" or "vcredist_x86.exe" which ever is present depending on the base OS bit version. Once this finishes Investigator and Administrator should start normally.|
|Legacy Article ID||a58669|