000022262 - Encryption Certificates are invalid in RSA Keon Certificate Authority

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022262
Applies ToKeon Certificate Authority
Microsoft Outlook
IssueEncryption Certificates are invalid in RSA Keon Certificate Authority
Microsoft Outlook had problems encrypting this message because the following recipients had missing or invalid certificates, or conflicting or unsupported encryption capabilities
ResolutionMicrosoft Outlook requires that the Root authority for a user is a Trusted Root Authority. If the Root certificate is not Trusted by the users certificate store, then the certificate will not be honored for use in encryption.

Legacy Article IDa27732

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