000021609 - Error adding user or changing password in RSA ClearTrust Entitlements Manager (Admin GUI)

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021609
Applies ToMicrosoft Active Directory Application Mode (ADAM)
Microsoft Windows Server 2003
RSA ClearTrust 5.5.2 Entitlements Manager (Admin GUI)
Microsoft Active Directory Application Mode (ADAM) is set up according RSA ClearTrust Ready Implementation Guide
IssueError adding user or changing password in RSA ClearTrust Entitlements Manager (Admin GUI)
Error  00002077: SvcErr: DSID-0338067D, problem 5012 (DIR_ERROR), data 8237 received on adding a new user to ClearTrust user repository via Entitlements Manager
Existing users may be edited for all fields except password
Editing an existing user's password causes the same error
CauseBy default, password changes can only be executed on an ADAM repository over an SSL secured connection. Any attempt to change or set a password over an unsecured connection returns the error above.
ResolutionTo correct this issue, either enable SSL connections to the ADAM server, or disable the requirement to have a secured connection for changing passwords.

To disable the requirement to have a secured connection to change passwords, carry out the following steps from an ADAM Tools command prompt (i.e. a command prompt starting in the ADAM directory, C:\Windows\ADAM by default):
  1. At the command prompt, enter dsmgmt.
  2. At the dsmgmt prompt, enter ds behavior.
  3. At the ds behavior prompt, enter connections.
  4. At the connections prompt, enter connect to server computername:portnumber, where computername:portnumber represents the ADAM instance to which you want to connect.
  5. At the connections prompt, enter q.
  6. At the ds behavior prompt, enter allow passwd op on unsecured connection.
  7. To exit, enter q twice.

NOTE: Disabling strong encryption in a production environment for password changes is a severe security risk.

Legacy Article IDa23940

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