|Applies To||RSA NetWitness NextGen|
RSA NetWitness Administrator
RSA NetWitness Investigator
|Issue||Error message "Protocol versions do not match, 4!=3" or Protocol versions do not match 3!=4" in RSA NetWitness Administrator.|
You launch a NetWitness Client Application like NetWitness Administrator or NetWitness Investigator and when you attempt to connect to a NextGen Appliance (Concentrator, Broker or Decoder) you receive a message similar to the following:
These messages indicate a mismatch between your client software and your appliance software.
RSA NetWitness NextGen does not support mixed version environments and different versions of NetWitness are not interoperable. Version 9.5 is not backward compatible with 9.0. or any other previous version.
You will either need to downgrade your client software or upgrade your appliance software as appropriate. The RSA NetWitness solution library contains instructions for obtaining and upgrading your RSA NetWitness products to the latest versions.
|Legacy Article ID||a58756|