000019703 - Error Deleting File or Folder message when trying to remove a folder

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019703
Applies ToenVision
Access is denied
Source file may be in use
unable to delete folder
IssueError Deleting File or Folder message when trying to remove a folder
Resolution

Even after shutting down all NIC services, an error is generated when trying to delete a folder.
Cannot delete "folder name": Access is denied. The source file may be in use.

Folders should be deleted from the F:\ drive.
The E:\ drive has folders that are mapped to the F:\ drive (actually called junctions). The folders are actually located on F:\ so you need to delete them from the F:\ drive.

Legacy Article IDa36662

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