000018045 - Test Authentication with ACE/Agent NT fails with error: 'Client not found' in ACE/Server log

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018045
Applies ToRSA ACE/Server 3.3.x (no longer supported as of 3-30-2002)
Microsoft Windows NT 4.0
RSA ACE/Agent for Windows
Challenge all users activated.
IssueTest Authentication with ACE/Agent NT fails with error: "Client not found" in ACE/Server log
Error: "Access Denied, PASSCODE Incorrect"
Error: "Client not found" in ACE/Server log
CauseThere's no client record in the database.
ResolutionCreate a client in the database and verify by performing test authentication.
Legacy Article ID4.0.399671.2322241

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