000018058 - Error: 'The RSA ACE/Agent Proxy Service service returned service specific error 3221235877.'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018058
Applies ToRSA ACE/Agent 4.4 for Windows NT (no longer supported as of 3-3-2003)
RSA ACE/Agent Proxy Service
Microsoft Windows NT 4.0
Network Access Protection (NAP)
IssueError: "The RSA ACE/Agent Proxy Service service returned service specific error 3221235877."
Error when starting the RSA ACE/Agent Proxy Service.
NT System Log Error: "The RSA ACE/Agent Proxy Service service terminated with service-specific error 3221235877."
NT Application Log Warning: "Credential Management error retrieving Server Certificate."
NT Application Log Error: "Credential Management Internal Error: Error while retrieving the Server Private Key. A Private key has not been imported."
NT Application Log Information: "Service thread terminated, exiting."    
CauseACE/Agent server certificate was not imported into ACE/Agent.
ResolutionBefore Network Access Protection and the ACE/Agent Proxy Service can be enabled, you will need to import the ACE/Agent's server certificate into the Network tab of the ACE/Agent.

The following instructions were taken from the "RSA ACE/Agent 4.4 for Windows NT Administrator?s Guide."  Please refer to this guide for complete instructions.
Enabling Network Access Authentication on a Server.
1. On the Start menu, point to Settings, and click Control Panel.
2. Double-click the RSA ACE/Agent icon.
3. Click the Network tab.
4. Click Import.
5. Browse to the directory where the server certificate file and key file are located.
6. Select the server certificate, and click Open.
7. Enter the password to unlock the server key, and click OK.

If you have not yet created the server certificate and keys, read ?Creating Keys and Certificates? in the RSA ACE/Agent 4.4 for Windows NT Installation Guide.
Legacy Article ID4.0.1834029.2545606

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