000018906 - Error: 'An error occurred during the move data process -115' while trying to install SecurID Software Token 2.5 Smart Card components

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018906
Applies ToRSA SecurID Software Token 2.5
RSA SecurID Smart Card
Microsoft Windows
IssueError: "An error occurred during the move data process -115" while trying to install SecurID Software Token 2.5 Smart Card components
File: C\WINNT\System32\stauto32.dll
"RSA_SecurID_smart_card_installation" program aborts
CauseAnother application is utilizing the stauto32.dll file. This file is used for any application that needs to interface with the user's install RSA SecurID Software Token.
ResolutionClose any application (RSA ACE/Server or otherwise) that may require a user to authenticate using an RSA SecurID token. The application may be locking the stauto32.dll file that the install is trying to access.
Legacy Article IDa4129

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