000025446 - Error 'Unknown response protocol'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025446
Applies ToRSA Key Manager Server
RSA Key Manager Cisco Client
RSA Access Manager
IssueError "Unknown response protocol"
Exception in thread "main" Unknown response protocol.
      at com.rsa.kmclient.messaging.ShampooHttpsImpl.ping(ShampooHttpsImpl.java:143)
      at com.rsa.kmclient.cisco.Controller.ping(Controller.java:126)
      at com.rsa.keymanager.api.cisco.Session.<init>(Session.java:43)
      at test.RunCiscoApiSample.getSession(RunCiscoApiSample.java:50)
      at test.RunCiscoApiSample.main(RunCiscoApiSample.java:29)
Caused by: Unknown response protocol.
      at com.rsa.kmclient.rpc.shampoo.ShampooImpl.interpretResponse(ShampooImpl.java:73)
      at com.rsa.kmclient.messaging.ShampooHttpsImpl.ping(ShampooHttpsImpl.java:140)
      ... 4 more
Accessing the URL https://server/KMS/rpc/echidna with a browser gets you to a page protected by RSA Access Manager.
CauseThe URL /KMS/rpc/echidna is protected by Access Manager
ResolutionThe URL used by the RKM Cisco Client must not be protected by Access manager.

Modify the webagent.conf of the Access Manager Agent protecting your webserver. Make sure that the URL /KMS/rpc/echidna is part of the configuration parameter "url_exclusion_list".
Restart your web server to have the changes effective.
Legacy Article IDa39516