000025202 - Error 'unable to contact any servers'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025202
Applies ToRSA Key Manager 2.1.1
Issueorg.apache.jasper.JasperException: sirrus.runtime.ServerListException: unable to contact any servers
com.rsa.edge.javax.servlet.ServletException: org.apache.jasper.JasperException: sirrus.runtime.ServerListException: unable to contact any servers
 at com.rsa.edge.javax.servlet.DefaultFilterChain.doFilter(KeyManager:26)
 at com.rsa.keymanager.transport.core.filter.InputSanitizerFilter.doFilter(KeyManager:46)
 at com.rsa.keymanager.transport.core.filter.DefaultFilterAdaptor.a(KeyManager:44)
 at com.rsa.keymanager.transport.core.filter.DefaultFilterAdaptor.filter(KeyManager:34)
 at com.rsa.keymanager.transport.core.filter.EdgifierFilter.doFilter(KeyManager:21)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
 at com.rsa.edge.javax.servlet.DefaultFilterChain.doFilter(KeyManager:19)
 at com.rsa.keymanager.bf.doInTransaction(KeyManager:17)
 at com.rsa.keymanager.database.connection.core.transaction.DefaultTransactionManager.execute(KeyManager:12)
 at com.rsa.keymanager.transport.core.filter.TransactionFilter.doFilter(KeyManager:15)
 at com.rsa.keymanager.transport.core.filter.DefaultFilterAdaptor.a(KeyManager:44)
 at com.rsa.keymanager.transport.core.filter.DefaultFilterAdaptor.filter(KeyManager:34)
 at com.rsa.keymanager.transport.core.filter.EdgifierFilter.doFilter(KeyManager:21)
...
CauseAccess Manager server is not reachable
ResolutionIf you Key Manager Server is configured to use Access Manager for authentication of the KMS Administrator, make sure that the Access Manager Server (the Dispatcher) is reachable.

You can see which Dispatcher KMS is pointing to by looking at the accessManager.properties, located in the same folder as keyManagerServer.properties and softwareMasterKey.properties.
Legacy Article IDa40093

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