000020086 - Error: 'Smart Card Reader 'SCM Microsystems SCR301 0' rejected IOCTL 0x310030: The network request is not supported.' logged in the Windows NT System Event Log

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020086
Applies ToRSA SecurID Passage 3.4
RSA SecurID Passage 3.3
RSA SecurID Passage 3.2
SCM SCR301
SCM SCR201
SCM SCR120
IssueError: "Smart Card Reader 'SCM Microsystems SCR301 0' rejected IOCTL 0x310030: The network request is not supported." logged in the Windows NT System Event Log
Error: "Smart Card Reader 'SCM Microsystems SCR120 0' rejected IOCTL 0x310008: The network request is not supported." logged in the Windows NT System Event Log
CauseThis warning is produced by the Smart Card reader drivers - it does not affect the operation of Passage
ResolutionUpdating to the latest drivers will not eliminate this error message - this warning can be safely ignored.
Legacy Article IDa14304

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