000022355 - RSA Authentication Manager takes 4 seconds to authenticate users

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022355
Applies ToRSA Authentication Manager 6.0.2
Microsoft Windows 2000 Professional SP4
Microsoft Windows Server 2003
Multi-processor machine
IssueRSA Authentication Manager takes 4 seconds to authenticate users
CauseRSA Authentication Manager 6.0.2 takes longer than the default 2 seconds in order to authenticate a user. Using the default "Agent Response Delay" of 2 seconds, an authentication attempt takes 4 seconds. This problem could be reproduced on fast multi CPU machines running windows.
ResolutionThis issue is resolved in a hot fix for RSA Authentication Manager 6.0.2. Contact RSA Security Customer Support to obtain hot fix ID19785. Follow the Readme file included in the hot fix kit for proper installation.
Legacy Article IDa28021

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