000018335 - Error: '500 Internal Server Error' when posting to logon page in RSA ClearTrust 5.5

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018335
Applies ToRSA ClearTrust 5.5 Authorization Server (AServer)
RSA ClearTrust 5.5 Runtime API
Microsoft Windows 2000 Server SP4
IssueError: "500 Internal Server Error" when posting to logon page in RSA ClearTrust 5.5
CauseError 500 is generated if the ClearTrust Agent cannot complete an authentication request. This can happen if portions of the Runtime API rely on code that is protected by a ClearTrust Entitlement.
ResolutionThe RSA ClearTrust logon pages (and any ClearTrust API code required to complete the authentication process) must not be protected by an entitlement that prevents the logon from executing. Use a URL exclusion list in the agent.conf file to exclude the directory containing the runtime binaries.
WorkaroundAdded entitlements that protect directories with ASP content
Legacy Article IDa20886

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