000018337 - Error: 'messageID=-2 event_type=Internal Error internal_error=sirrus.keyserver.KeyMessageHandler$InvalidKeyRequestException: Specified client cannot be found.' in RSA ClearTrust 5.5 dispatcher log

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018337
Applies ToRSA ClearTrust 5.5
RSA ClearTrust Dispatcher
Microsoft Windows
IssueError: "messageID=-2,event_type=Internal Error,internal_error=sirrus.keyserver.KeyMessageHandler$InvalidKeyRequestException: Specified client cannot be found." in RSA ClearTrust 5.5 dispatcher log
CauseA shared secret has been configured for a server no longer visible to RSA ClearTrust. Every protected server needs a shared secret to communicate with RSA ClearTrust Key Server. The Key Server distributes the session keys used for Single Sign-On (SSO) and form-based authentication. For more information, see the RSA ClearTrust Servers Installation and Configuration Guide.
ResolutionUsing the RSA ClearTrust keygen utility on the machine running the RSA ClearTrust Dispatcher/Key Server, please review the configured servers with a shared secret and remove the shared secret no longer required.

For more information about using the RSA ClearTrust keygen utility, review the solution titled How to run KeyGen on Windows.
Legacy Article IDa20894