|Applies To||RSA ClearTrust 5.5|
RSA ClearTrust Dispatcher
|Issue||Error: "messageID=-2,event_type=Internal Error,internal_error=sirrus.keyserver.KeyMessageHandler$InvalidKeyRequestException: Specified client cannot be found." in RSA ClearTrust 5.5 dispatcher log|
|Cause||A shared secret has been configured for a server no longer visible to RSA ClearTrust. Every protected server needs a shared secret to communicate with RSA ClearTrust Key Server. The Key Server distributes the session keys used for Single Sign-On (SSO) and form-based authentication. For more information, see the RSA ClearTrust Servers Installation and Configuration Guide.|
|Resolution||Using the RSA ClearTrust keygen utility on the machine running the RSA ClearTrust Dispatcher/Key Server, please review the configured servers with a shared secret and remove the shared secret no longer required.|
For more information about using the RSA ClearTrust keygen utility, review the solution titled How to run KeyGen on Windows.
|Legacy Article ID||a20894|