000019388 - Remote Administration does not have server name to administer

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019388
Applies ToRSA ACE/Server
Remote Administration
IssueRemote Administration does not have server name to administer
When Remote Administration is launched, the name of the server to administer does not show up.
ResolutionOn the Remote Administration machine:
Browse in Windows Explorer to ace/data/realms
Right click -->Create New folder -->Type the name of the ACE/Server.
Save it.
Copy sdconf.rec and server.cer into the newly created folder.
Launch Remote Administration.
Go to Start -->Programs -->RSA ACE/Server -->Database Administration - Remote mode
You will be prompted for user name and PASSCODE.
After a successful authentication you can access the database for administration.

See Remote administration error: Remote Administration fails with error: "Unable to connect to log database. Please be sure that the database broker service is running on host ace-master and that the service SDLOG is properly defined in your local SERVICES file."

See Remote administration error: Error: 'Cannot connect with administration server' when trying to connect from RSA ACE/Server Remote Administration

See also: After installation of Remote Administration there is no ACE/Server listed to choose from when starting Remote administration.
Legacy Article IDa8742

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