000020253 - RSA ClearTrust Entitlements Manager (Admin GUI) only displays first 10 admin groups in drop-down menus

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020253
Applies ToRSA ClearTrust 5.0.x Entitlements Manager (Admin GUI)
Resin 2.1.4
Microsoft Windows 2000
IssueRSA ClearTrust Entitlements Manager (Admin GUI) only displays first 10 admin groups in drop-down menus
CauseWhen using the RSA ClearTrust Entitlements Manager (Admin GUI), there are a variety of locations where drop-down menus are available to select an option, e.g. to select an administrative group responsible for a user or a group. If Resin is being used as the servlet engine to run the RSA ClearTrust Entitlements Manager, then in some situations, it only gives a menu of the first 10 administrative groups it finds.
ResolutionThis problem is internal to Resin 2.1.4, a product not supported by RSA Security. Using an alternative servlet engine such as BEA WebLogic 7 does not cause the same problem.

NOTE: WebLogic 7.0 has been validated to use as the servlet engine for the ClearTrust Entitlements Manager by RSA Security, and the software and runtime license is shipped as part of ClearTrust 5.0.1.
Legacy Article IDa15535

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