000020503 - Error: '500 Internal Server error when trying to give an entitlement to a user' in RSA ClearTrust

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020503
Applies ToRSA ClearTrust 5.0.1
JRun Application Server
RSA ClearTrust Entitlements Manager (Admin GUI)
IssueError: "500 Internal Server error when trying to give an entitlement to a user" in RSA ClearTrust
CauseThe new admingui.war was not installed properly. The file was simply copied over the existing war file without redeployment. Because of this, JRun was using the files that were previously extracted from the old admingui.war.
ResolutionWhen applying a new admingui.war, remove then redeploy the new admingui.war using the JRun Admin Console.
WorkaroundApplied hot fix to ClearTrust 5.0.1 that required a new admingui.war
Legacy Article IDa17112

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