000020466 - Session timeout occurs when trying to add users to large groups (800+ users)

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020466
Applies ToRSA ClearTrust 5.0.1 Entitlements Manager (Admin GUI)
Tomcat Application Server
RSA ClearTrust Entitlements Manager (Admin GUI) configured (admingui.cfg) for Anonymous SSL
IssueSession timeout occurs when trying to add users to large groups (800+ users)
Error: "The session has expired. Please login again." appears in RSA ClearTrust Entitlements Manager (Admin GUI)
Error: "NULLPointerException" on Tomcat console
CauseThis is a known issue when using the Tomcat application server to deploy RSA ClearTrust Entitlements Manager (Admin GUI)
ResolutionContact RSA Security Customer Support and request fix number tst00035643 (build 5.0.1.47). Follow the instruction in the provided readme for proper installation.
WorkaroundAdding new user to group
Legacy Article IDa16902

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