000022522 - RSA Certificate Manager 6.6 fails to restart after re-signing System CA

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000022522
Applies ToRSA Certificate Manager 6.6
RSA Registration Manager 6.6
RSA Key Recovery Manager 6.6
Microsoft Windows 2000 Server
Microsoft Windows Server 2003 SP1
Sun Solaris
IssueRSA Certificate Manager 6.6 fails to restart after re-signing System CA
"SSL key passphrase for Administration Server" pop-window keeps prompting for passphrase even if correct passphrase was already entered
Cannot log in to RSA Certificate Manager Administration Console
ResolutionThis issue has been resolved in a hot fix for RSA Certificate Manager 6.6. Contact RSA Security Customer Support to request RSA Certificate Manager 6.6 Build 301, or download it from RSA SecurCare Online.
WorkaroundExtending the validity period of the System CA and Administrative CA by re-signing System CA and Administrative CA. To complete the re-signing of the CA, the "RSA Certificate Manager Administration Server" must be restarted.
Legacy Article IDa28992

Attachments

    Outcomes