000025784 - SID: sd_login error unable to communicate with Authentication server

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000025784
Applies ToSecurID Appliance 2.0
Microsoft Windows
IssueHow to correct Appliance setup error: SDlogin error unable to communicate with Authentication server
On step 6 of the Appliance setup, the Administrator was assigned a token and when a test authentication was attempted the following error was seen: SDlogin Error : Unable to communicate with Authentication Server
Resolution

Skip step 6 and go to step 7, restart the appliance and the setup should complete successfully.

NOTE: These symtoms will also occur if the license imported on the appliance failed for some reason. To confirm if this is the problem, view the file:

C:\authmanager\installfiles\configurereport.txt

and verify if it contains text similar to this:

Configuring Primary 1.2.3.4  Machinename

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

RSA Authentication Manager Configuration Utility 6.1 [300]

unable to read license. sdconfig exiting...

Error: Configuration Failed 1

The next step is to verify the license files are valid by calling RSA Technical Support.
Legacy Article IDa32118

Attachments

    Outcomes