000014073 - Error Radiusxxx name too long and Inconsistent password files when installing AM 7.1 on Linux

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014073
Applies ToAM 7.1, Authentication Manager 7.1
IssueTry to get AM 7.1 install on Linux successfully

You see below error in the installation log

(Jan 23, 2009 4:53:08 AM), Install, com.installshield.product.actions.AddUserAction, err, ProductException: (error code = 200; message="Java error"; exception = [ServiceException: (error code = 315; message = "UX: /usr/sbin/useradd: Radius0uj name too long.

UX: /usr/sbin/useradd: ERROR: Inconsistent password files. See pwconv(1M).

"; severity = 0)])

STACK_TRACE: 14

CauseIt was actually an issue with /etc/passwd and /etc/shadow files not being in sync. The warning about username length was just that, a warning. The real cause is due to the inconsistent password files
ResolutionCheck the passwod file for any garbage character. If there any, it will cause synchronisation problem and cause problem in adding the radius users
NotesInternal: We would like to give tribute to Ed Lawford of Deutsche Morgan Grenfell of providing the solution
Legacy Article IDa44733

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