000014387 - Error when generating certificate reports: !LDAP Search(): [XrcXUDAUNABLE] unable to contact directory server.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014387
Applies ToRSA Certificate Manager 6.7
2003 Windows Server
IssueError when generating certificate reports: 
!LDAP Search(): [XrcXUDAUNABLE] unable to contact directory server.
Resolution

If we use "Search and Report" option, the maximum of entries that can be displayed in xudad page is restricted to 200 entries. Since size limit may be exceeded for your particular search, it will return !LDAP Search(): [XrcXUDAUNABLE] unable to contact directory server Please use "Search and Report" option, only if number of entries is less than 200 entries.

If number of entries is more, Please use "Generate report" option. The page may expire but the reports will be available in reports folder.

If "Send completion email" option is set, the reports completion notification mail will be sent that particular mail id.

Legacy Article IDa44850

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